Privacy Policy
Last updated: January 21, 2026
HearHelp Canada (“we”, “us”, or “our”) operates the TVListener website (https://www.tvlistener.ca). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our website.
Information Collection and Use
We collect several types of information for various purposes to provide and improve our service to you.
Personal Data
When you place an order, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including:
- Email address
- First name and last name
- Phone number
- Address, Province, Postal code, City
Usage Data
We may also collect information about how the website is accessed and used. This may include your computer's Internet Protocol address (IP address), browser type, browser version, the pages you visit, the time and date of your visit, and other diagnostic data.
Use of Data
We use the collected data for various purposes:
- To process and fulfill your orders
- To provide customer support
- To notify you about changes to our products or services
- To allow you to participate in interactive features of our service
- To provide analysis or valuable information to improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
Data Security
The security of your data is important to us. We use industry-standard encryption and security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Third-Party Services
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Payment Processing
We use Shopify to process payments. Your payment information is handled directly by Shopify in accordance with their privacy policy.
Your Rights Under PIPEDA
As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
- Access your personal information
- Request correction of your personal information
- Withdraw consent for certain uses of your information
- File a complaint with the Privacy Commissioner of Canada
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: support@tvlistener.ca
- By phone: 1-800-XXX-XXXX